Tade

Guest Terms of Use

Effective: August 23, 2026 · Last updated: September 15, 2026

These Guest Terms of Use ("Guest Terms") apply when you visit a public Tade page, make or manage a reservation, join or manage a waitlist, request deletion of guest information, or use a link sent by email or text message. When a reservation or waitlist action displays links to these Guest Terms and tells you that selecting the action means agreement, selecting that action accepts the Guest Terms then in effect. If you do not agree, do not submit or manage a request through that action. These Guest Terms do not govern restaurant operator accounts, the Tade admin website, or the Tade Restaurant Manager app; those services are governed by the Restaurant Operator Terms of Service.

Tade is operated by Taehyung Kim, a sole proprietorship operating as Tade, based in Vancouver, British Columbia, Canada. Contact: admin@thetade.com.

1. What Tade Does

Tade supplies reservation and waitlist software to participating restaurants. The restaurant, not Tade, offers the dining service, controls its availability and policies, decides whether to accept or cancel a booking or waitlist entry, and is responsible for seating, food, service, charges, refunds, accessibility, and the visit itself. Tade does not guarantee that a table will be available or that a restaurant will honor a request.

You do not need a Tade account to use guest pages. A restaurant may also enter a reservation or waitlist entry for you after communicating with you by phone, in person, or through another channel.

2. Your Information and Requests

Provide accurate information and use only contact details you are authorized to use. Do not impersonate another person, create deceptive or abusive requests, submit unlawful content, or use automated means to overload the Service. Notes should contain only information reasonably needed for the visit. If you include health, allergy, accessibility, religious, or other sensitive details, you ask the restaurant and Tade to use those details to handle your request as described in the Guest Privacy Notice.

A self-service reservation is accepted when Tade displays a successful confirmation for the restaurant's configured availability; the restaurant may still change or cancel it under its displayed policies. A successful waitlist submission confirms only that you joined the restaurant's queue—it does not promise a table or seating time. Displayed availability can change before a request is completed. Restaurant rules shown on the page, including cancellation, no-show, arrival, party-size, and hold-time rules, also apply to your request.

3. Reservation Communications

When you make an online reservation yourself, the booking form requires you to agree to the restaurant storing the contact details you provide to manage the reservation and to receiving transactional confirmation, change, cancellation, reminder, and management emails at that address—not marketing. Online self-service reservations do not receive reservation SMS messages. For a staff-created or staff-managed reservation, the restaurant may use an email address only after you ask or explicitly authorize it to send transactional booking messages to that exact address and staff records the current authorization shown by Tade. Email authorization is specific to the reservation, address, and disclosure version. An address change, withdrawal, guest-record relink, or anonymization invalidates it, and Tade checks the current authorization again before dispatch. For a staff-created or staff-managed reservation, SMS is authorized only when you personally read and check the complete current disclosure on the operator's handoff screen. Staff must not check it for you. If you cannot personally review and check it, the reservation may still be saved, but SMS remains off.

Email and text links may provide access to view, confirm, modify, cancel, or otherwise manage a specific booking. Treat these links like a password: do not forward them to someone you do not authorize. Reservation and waitlist access tokens do not currently have a fixed token-expiry time. Available actions can still end because of the request's status or restaurant deadline, and the token is replaced when the guest record is anonymized. Contact the restaurant promptly if you believe a link or request has been misused.

4. Waitlist and SMS Terms

For an online waitlist, a phone number is required and the join action is the opt-in: the form explains the text-message program before you submit. Tade sends an immediate waitlist-join confirmation and may then send a table-ready or cancellation message. A restaurant may also add you to its waitlist without SMS. Staff-created texting is authorized only when you personally read and check the complete current disclosure on the operator's handoff screen; staff must not check it for you. If you cannot personally review and check it, the waitlist entry may still be saved, but SMS remains off.

Tade sends transactional messages on the restaurant's behalf. Message frequency varies, typically one to three messages per waitlist visit or staff-created booking. Message and data rates may apply. Consent to receive SMS is not a condition of purchasing food or any other service. We do not send marketing text messages. Reply STOP to opt out or HELP for help. Wireless carriers are not liable for delayed or undelivered messages.

A table-ready message tells you when to arrive. No confirmation reply is needed. Reply 9 to cancel that waitlist visit. Tade receives the reply through Twilio and uses the sending phone number and reply text to cancel the matching active entry. Reply STOP to turn off text messages; this does not cancel your visit. HELP is intended to request messaging help; if an automated carrier or provider response is unavailable, contact the restaurant or admin@thetade.com.

STOP applies to the phone number that sent the reply and can prevent further Tade texts for any participating restaurant until START or UNSTOP restores Toll-Free messaging. A reply of YES does not unblock Toll-Free delivery. Opting out does not remove an existing reservation or waitlist entry; use the web status page or contact the restaurant instead. Delivery is not guaranteed, so do not rely on a text as your only way to monitor a time-sensitive request.

SMS permission is tied to the exact phone number and the specific reservation or waitlist entry for which you checked the disclosure. If the stored phone number changes, Tade invalidates the affected permissions and pending unsent texts; each entry must receive a new guest-completed handoff before texting resumes. A notified waitlist entry whose number is corrected may return to waiting so the restaurant can notify it again, while keeping its existing place in line.

5. Restaurant Policies and Disputes

The restaurant sets its own operating hours, menu, prices, deposits, cancellation and no-show rules, waitlist hold time, accessibility arrangements, and other dining policies. Questions or disputes about those matters are between you and the restaurant. Tade may help transmit information but does not act as the restaurant's agent for the dining transaction and does not resolve food, service, payment, refund, or premises claims.

6. Maps and Third-Party Services

A restaurant page may display an embedded Google map or link to Google Maps. Opening or interacting with Google Maps features and content sends technical information to Google. By using those features or content, you agree that your use is subject to the then-current Google Maps/Google Earth Additional Terms of Service and Google Privacy Policy. Tade guest pages do not request your device's GPS or precise location. Directions are informational only; verify the restaurant address before travelling.

Email, SMS, hosting, and other functions depend on third-party networks and providers. Their availability is outside Tade's complete control. More detail appears in the Guest Privacy Notice.

7. Acceptable Use

You must not:

8. Service Changes, Suspension, and Ending Use

Features, restaurants, availability, and guest pages may change or be unavailable. Tade or a restaurant may reject, cancel, suspend, or remove a request where reasonably necessary for operations, safety, suspected abuse, legal compliance, or breach of these Guest Terms. You may stop using the Service at any time. Privacy rights and deletion options are described in the Guest Privacy Notice.

9. Ownership

Tade and its licensors own the Service's software, design, branding, and Tade-provided content. Restaurants or their licensors own restaurant names, menus, photos, policies, and other restaurant content. You receive a limited, revocable, non-transferable right to use the Service for personal reservation and waitlist purposes. No other rights are granted.

10. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available." Tade does not warrant uninterrupted or error-free operation, delivery of any message, accuracy of restaurant content, availability of a table, or quality or safety of a restaurant's goods or services. Nothing in these Guest Terms excludes warranties, remedies, or other rights that applicable consumer law does not allow us to exclude.

11. Limitation of Liability

To the maximum extent permitted by law, Tade will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, loss of opportunity, or claims arising from a restaurant's food, premises, conduct, charges, policies, or failure to honor a request. Tade's aggregate liability arising from a guest's use of the Service will not exceed CAD $100. This limit does not apply to liability that cannot lawfully be limited, including liability for fraud, wilful misconduct, or any other category protected by mandatory law.

12. Privacy

The Guest Privacy Notice explains the information handled by the restaurant and Tade, SMS and email records, Google Maps, cross-border processing, retention, deletion, and your choices. A restaurant may have its own additional privacy notice for information it controls.

13. Age and Authority

The Service is intended for people able to make a restaurant request for themselves or with permission for their party. If you are below the age at which you can consent to these Guest Terms in your location, use the Service only with a parent or legal guardian. Do not submit information about a child unless you are authorized and it is reasonably necessary for the visit.

14. Changes to These Guest Terms

We may update these Guest Terms as the Service or law changes. We will change the effective date above. Material changes will be announced on the affected guest page before or when they take effect and, where we have a suitable contact address and law requires, by email or another direct channel. The version in effect when you use the Service applies to that use. Material changes do not retroactively remove rights you already have under applicable law.

15. Governing Law

These Guest Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law principles. Courts in British Columbia have jurisdiction, except where the law in your home jurisdiction gives you a mandatory right to bring a claim elsewhere or applies non-waivable consumer protections.

16. Contact

Questions about a booking, waitlist, dining policy, visit, or accessibility arrangements at the restaurant should first go to the restaurant. Questions about Tade, these Guest Terms, or an accessibility issue with a Tade page may be sent to admin@thetade.com.